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IT Operations Engineer
Beyond being a full-service sports marketing agency, TEAM is a trusted advisor. We understand the complexities of growing amazing properties and the value of long-term collaborations. Building off more than three decades driving UEFA’s commercial growth, TEAM is evolving to shape the sports industry, applying its proven approach to creating, delivering and nurturing value to a wider set of clients. Based in Lucerne and London, and powered by a team representing 30+ nationalities, our culture is defined by our ambition, adaptability, collaboration, and an unshakeable commitment to excellence.
IT Operations Engineer
The IT Solutions team
As part of the Commercial Services department, the IT Solutions team keeps TEAM digitally connected, secure and running smoothly. We manage the technology foundations that enable the business to operate effectively while continually improving our infrastructure, security and digital workplace. IT Solutions ensures that TEAM's core technology services are resilient, secure and scalable. From managing cloud infrastructure and cybersecurity to overseeing devices, vendors and technology operations, we provide the trusted platforms that enable our people to collaborate confidently and deliver exceptional work.
The role
As IT Operations Engineer, you will be responsible for the operational management of TEAM's technology estate. You will ensure that infrastructure, security, end-user technology and technology suppliers operate reliably, securely and efficiently while continually improving the services provided to the closely with colleagues across IT, Data and Innovation, you will provide the operational foundation that enables TEAM's technology strategy to succeed. Your responsibilities will include the following:
Technology operations & service management
Ensure the availability, performance and security of TEAM’s IT systems and services, including Microsoft365, Microsoft Entra ID, Azure and related cloud services.
Monitor IT systems and manage incidents, problems and changes to minimise downtime and improve service quality.
Infrastructure, security & resilience
Manage and improve TEAM's IT infrastructure, including networks, cloud services, hybrid environments, storage, backup, disaster recovery and business continuity.
Maintain a strong security environment by managing identity and access, network security, vulnerability management, patching, endpoint protection, security monitoring and incident response.
End user technology & supplier management
Manage end-user devices and IT assets throughout their lifecycle, including purchasing, deployment, maintenance and secure disposal.
Work with technology vendors, software suppliers and managed service providers to ensure reliable services.
Governance & continuous improvement
Create and maintain technical documentation, standards, policies and procedures that support security, compliance and business continuity.
Support IT budgeting, software licensing, audits and regulatory compliance.
Help develop and deliver the Technology Operations roadmap by improving infrastructure, expanding cloud services, introducing automation and continuously improving IT services.
Leadership
Provide technical guidance and support to colleagues while promoting teamwork, continuous improvement and excellent customer service.
The candidate
You have experience as a System Engineer, Infrastructure Engineer or Network Engineer in an enterprise environment and are ready to apply your hands-on expertise of Microsoft technologies, hybrid environments and virtual server infrastructure. You have a good understanding of IT infrastructure, cloud technologies and cybersecurity, and are confident supporting and improving IT systems. You are organised, take responsibility for your work and enjoy solving technical challenges.
Additionally, you shine in the following areas:
Adaptability: You embrace new technologies and continually seek opportunities to modernise and improve operational services.
Ambition: You strive for operational excellence and encourage continuous improvement across technology services and technical knowledge.
Connection: You build trusted relationships with colleagues, suppliers and business stakeholders, communicating technical concepts clearly.
Diligence: You demonstrate exceptional attention to detail, ensuring technology services remain secure, reliable and well :You speak and write in English & German.
We offer
At TEAM, our aim is to be the best place to develop a career in the sports marketing industry. We do this by cultivating a TEAM community that allows all staff to thrive, promoting clear and transparent communication and focusing on individual development.
Be inspired: Work with and learn from industry-leading professionals in an open, international and vibrant culture.
Continue growing: Benefit from regular and customised training and coaching programmes.
Work flexibly: Our hybrid policy balances in-office and remote work on a weekly basis, allows the option of working elsewhere for up to 4 weeks per year, includes at least 5 weeks’ holiday, plus public holidays and an end-of-year office closure.
Get involved: Join TEAM’s Sustainability, DEI or Social committees; participate in weekly staff-organised sports; contribute to regular volunteering/charity opportunities; enjoy all-company events and celebrations.
Enjoy extras: Take advantage of a discounted annual gym membership, onboarding support and commuter benefits.
The position will be based at TEAM’s HQ in Lucerne, Switzerland and will involve some international travel.
Are you ready to create opportunities? With TEAM, you will have the opportunity to grow your career and connect with like-minded professionals.