Stellen

Belimed AG is a leading supplier of medical and surgical instrument sterilization, disinfection, cleaning products and services. The company, with its headquarters in Zug (Switzerland), has offices in 9 countries around the world and is represented in over 80 countries thanks to a strong network of distributors. We look back on more than 50 years of history, continually evolving our technology-driven portfolio of high quality products and services. As Engineers of confidence, we build trust and value for our customers, empowering them to advance medical care and protect the lives of patients and medical personnel.
We believe that winning teams are the key to our success. In Belimed you will work in an international, open-minded and hands-on team in a growing industry, committed to improving the health of our society. Apply for this challenging role and join our HQ team in Zug.
We believe that winning teams are the key to our success. In Belimed you will work in an international, open-minded and hands-on team in a growing industry, committed to improving the health of our society. Apply for this challenging role and join our HQ team in Zug.
How you will contribute
In this key role as Service Support Representative to support the service operations team. This position will help coordinate the Service group’s field resources to deliver exceptional service to all Belimed customers. This person plays an integral role in the Service organization’s customer support
Your main tasks will include:
Receives and evaluates trouble calls from customer and field personnel via phone and email
Provides first level technical support to customers and field personnel by assisting with identification, evaluation, and possibly resolution of service and operational issues with the equipment
Escalates more complex service and operational issues to technical support
Processes the dispatch in the system for calls requiring on-site support to resolve issues, including collecting equipment information, checking warranty and contract status and, if required, providing a quote/ proposal and collecting purchase order information from the customer for the service call
Communicates pertinent service information and schedules Field Service Technicians to ensure all service activities are accomplished per Belimed’s commitments to the customer
Schedules, communicates, and updates customers regarding current requests for service & scheduled maintenance
Manages customer expectations and commitments in a professional manner
Identifies and develops solutions to mitigate excessive customer downtime
Maintains the schedule (work, vacation, time off, etc.) for all Field Service Technicians
Promptly escalates critical service issues to leadership in order to ensure proper resolution
Provides and follows up with customers, sales and service on new and renewed contracts proposal and enters executed contracts and maintenance Plans into SAP
Support finance with billing issues
What you will need
Associate’s degree or equivalent work experience
1 - 2 years of product technical support experience or customer service experience
Experience working in SAP or similar ERP system
Previous experience in product technical support for customers and field service technicians
Experience working in SAP
Must be creative, innovative, and flexible, with the ability to work in a small team environment
Willing and able on special occasion to work weekends and holidaysProficiency with MS Office and database applications
Excellent communication skills both written and verbal with a strong focus on customer service
Strong analytical/problem-solving and active listening/comprehension skills
Planning, scheduling and organizational skills
Why join our team
Use your professional expertise and help us to protect the lives of patients and medical personnel. Join our ambitious team and share our strong customer orientation and sense of urgency. We offer you varied work in a hands-on, international environment with a strong, value-based company culture and a fair, performance-related compensation. Our culture of empowerment and accountability will give you easy access to key decision-makers and enable you to make a real impact.
If you recognize yourself in this career proposition, we look forward to receiving your application documents (CV, certificates, letter of motivation). To ensure the transparency of the selection process, we will only be able to consider electronic applications (via our online system); applications via e-mail or post will not be considered.
Join our winning team and take your career further.