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Position
We are looking for a Store Manager in our Crans-Montana Resort location.
As a Louis Vuitton Store Manager, you will be an ambassador of the Brand. You will lead and develop the store team through inspiring hands-on management and coaching. You will manage and coach your team into building sustainable Client relationships, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to identify business opportunities and implement the related actions in order to ensure the achievement of your store’s goals. You will be directly accountable for developing the business and monitoring your store’s operations and budget.

Job responsibilities
Team Management and Development
Identify, recruit and develop talents, secure succession plans
Organize the team in an efficient manner according to business needs and delegate responsibility
Translate strategic and business goals into concrete and individual actions and objectives
Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
Client and Business Development
Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
Maximize the potential of all product categories and universes carried in the store, capitalizing on all available support (visual merchandising, training, clienteling, events, Country office team…) and fostering synergies between categories
Build a loyal Clientele, leveraging all clienteling tools
Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client repurchase objectives
Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
Act as a Louis Vuitton ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)
Be aware of the competitive landscape and market trends
Store Operations
Lead the management of the store, ensuring daily operations and functions are carried out in line with company procedures
Ensure policies, standards and Louis Vuitton procedures are implemented and maintained
Identify and implement plans to deliver efficiencies and productivity improvements in all areas of store operations
Monitor store controllable expenses, supervise loss, asset protection and risk management (cost control & budget)
Oversee store security and health and safety matters
Manage external supplier relationship and contracts
Role Model on Selling and Floor Management
Lead by example on the floor, understand the Clients’ needs, identify potential areas of improvement and cultivate a feel for the market trends
Ensure business opportunities are maximized through efficient sales floor management, being a visible presence
Provide consistent and qualitative feedback, coach the team on the spot
Represent the brand in public/store events and activities, to promote Louis Vuitton image, brand and products

Profile
We are looking for a strong entrepreneurial retail profile, with profound managerial experience and strong sense of Client development and the following skills:
Exceptional high standards, knowledge/ understanding of the luxury sector and LVMH’s image.
Proactive, results-driven individual, demonstrating initiative and commercial creativity
Strong communication, social and Networking Skills
Management and Leadership Skills - ability to lead and coach a team
Good reporting and analytical skills
Autonomous, self-motivated, able to be flexible
Fluency in French and English; German and other languages are a plus