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Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

A Day in the Life

Role purpose for the Senior Technical Consultant Manager is responsible for the operational excellence of the clinical logistical and digital support team for CRM in Switzerland. The primary objective is to maximize the efficiency of field operations ensuring that technical and administrative tasks are executed at the highest Medtronic and industry standards while continuously optimizing processes and offloading the sales force to enable commercial growth for the company. Key responsibilities Lead

This role will cover Region Switzerland and is a remote role. This means your home/remote location is the primary work location. There may however be requirements to attend a Medtronic location for meetings from time to time.

Responsibilities may include the following and other duties may be assigned:

Leads the Swiss Cardiac Rhythm management clinical logistical and digital support team with direct reports including the Inventory Lead Switzerland and PCS Lead Switzerland reporting to the Country Cardiac Rhythm management Lead.

Ensures operational excellence of clinical logistical and digital support activities maximizing field efficiency and offloading the sales force from technical and administrative tasks to enable commercial growth.

Oversees and coordinates all servicerelevant tasks acting as the operational bridge between service/Technical Consultant and commercial functions and ensuring alignment with the country Cardiac Rhythm management strategy.

Manages resource allocation planning and optimization across territories including scheduling of TC and service resources and balancing infield and remote support.

Ensures deployment of inventory actions across territories in collaboration with the Inventory Lead driving stock optimization minimizing scrap and urgent orders and supporting availability for key procedures.

Monitors performance and drives service optimization in partnership with Sales Managers Customer Service and other stakeholders including segmentation of accounts and tailoring support models.

Coordinates customer and new hire training & education (including TTT programs) and ensures adequate support and coverage during product launch phases.

Oversees PER and troubleshooting activities and ensures highquality FA service execution in close collaboration with the FA Lead (Marketing).

Builds team capabilities in product therapy and operational skills and drives adoption of digital and remote solutions including monitoring migration of patients to remote platforms (e.g. CareLink).

Provides oversight for clinical study execution from a service/TC perspective including resource planning and allocation for studyrelated activities.

Required Knowledge and Experience:

Degree in biomedical engineering life sciences nursing or related field plus substantial experience in Cardiac Rhythm management or comparable clinical/technical support.

Proven experience leading teams or senior individual contributors in a clinical service or operations environment.

Strong planning prioritization and resourcemanagement skills with a clear process and KPI mindset.

Experience collaborating closely with sales and commercial teams ideally in a medtech or healthcare environment.

Strong communication skills and ability to work effectively with multidisciplinary teams and external stakeholders.

Fluency in English and in at least one key Swiss language relevant for the role (e.g. German and/or French).

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Switzerland: 160800.00 CHF- 241200.00 CHF

This position is eligible for an annual long-term incentive plan.

Required Experience:

Manager

Employment Type : Full-Time

Experience: years

Vacancy: 1