Stellen

ppSophie Cartier /p pAs a Customer Success Manager (CSM) within our Cyber Defense Center, you play a critical role in helping our customers strengthen their cybersecurity posture and reduce cyber risk. You combine relationship management, security awareness, and outcome-driven thinking to help customers get maximum value from our SOC, SIEM, SOAR, and incident response services. /p pJoin our team and defend the digital future with us! /p h3Your tasks /h3 ul liServe as the primary point of contact for assigned customers and build long-term, trusted relationships /li liLead onboarding and implementation processes, ensuring smooth handover and early value realization /li liHelp customers understand and operationalize our SOC, SIEM, and SOAR capabilities in the context of their threat landscape, business risks, and regulatory requirements /li liConduct regular security-focused service reviews, including topics such as cyber risk and threat exposure overview, detection coverage and use-case maturity or incident handling performance /li liMonitor customer health metrics and proactively mitigate risks related to adoption, satisfaction, or retention /li liCoordinate cross-functional efforts to resolve issues and improve customer outcomes /li liLead renewal discussions in collaboration with Sales and identify growth opportunities aligned with customer needs /li /ul h3Your Skills /h3 ul liProven experience managing customers across the full lifecycle, from onboarding to renewal, in managed services, cybersecurity, IT services, or a technical SaaS environment /li liStrong ability to understand complex products and services and translate capabilities into customer-relevant use cases /li liExperience working with customer success metrics such as adoption rates, NPS, customer satisfaction, churn risk indicators, and customer health scores /li liStrong curiosity and genuine interest in cybersecurity, with initial experience and a willingness to deepen expertise in the field /li liProficiency using CRM systems (e.g. Dynamics), customer portals, and service reporting tools /li liExcellent communication skills and comfort working with security stakeholders as well as non-technical business partners /li liNative-level French and very good English, knowledge of German is an advantage /li /ul /p #J-18808-Ljbffr