Flyability SA
Technical Customer Support Specialist
Paudex · VD
- Berufsfeld
- Informatik · IT-Support & Helpdesk
- Start
- Per sofort
- Ausbildung
- Bachelor
- Erfahrung
- 2 bis 5 Jahre
- Sprachkenntnisse
- Englisch · Deutsch (von Vorteil) · Französisch (von Vorteil)
- Lohn
- Geschätzt CHF 70’000–100’000 pro Jahr (100 %)
- Schätzung von jopp, nicht aus dem Inserat.
- Veröffentlicht am
- 03. Oktober 2026
- Zuletzt gesehen
- 03. Oktober 2026
Flyability SA hires in Lausanne for its Customer Support team, supporting users of Elios, a collision-tolerant indoor inspection drone. The role handles worldwide customer inquiries and connects field issues with Quality and R&D.
Tasks
- Troubleshoot customer and internal issues through the ticketing system and phone
- Analyze interactions between drone hardware, onboard computers and software
- Escalate recurring issues and provide R&D with context for root-cause analysis
- Share hardware knowledge with the Customer Support team
- Write and maintain customer-facing and internal technical documentation
- Process spare-parts orders and track repairs and maintenance at HQ
Requirements
- Degree in Electronics, Automation, Robotics, Mechatronics or a related technical field
- 3–5 years in technical support, field technician or a related troubleshooting role
- Ability to understand interactions between hardware, software and post-processing
- Excellent written and verbal English communication skills
- Strong technical writing abilities
- Proactive, curious, organized and able to work autonomously and escalate issues appropriately
Nice to have
- Understanding of UAV operations and computer systems
- Fluency in German, French or additional languages
Offer
- 25 vacation days per year plus public holidays
- Additional days off based on seniority, up to 5 days
- Accident insurance covering medical treatment and hospitalization
- Remote work up to 2 days per week
- Flexible schedules
Summarised by jopp from the advert. The original advert is authoritative.