KNSA Hospitality Zürich AG
Front Office Manager
Lana
- Berufsfeld
- Gastronomie, Hotellerie & Tourismus
- Führung
- Personalführung
- Ausbildung
- Keine bestimmte Ausbildung
- Erfahrung
- 2 bis 5 Jahre
- Sprachkenntnisse
- Englisch
- Lohn
- Geschätzt CHF 70’000–100’000 pro Jahr (100 %)
- Schätzung von jopp, nicht aus dem Inserat.
- Veröffentlicht am
- 12. September 2026
- Zuletzt gesehen
- 19. September 2026
Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering
is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality
Job Description
Under the general guidance of the Director of Rooms, the is responsible for overseeing the daily operations of the Front Office and Concierge teams. The Front Office Manager will ensure seamless guest experiences, upholding brand standards, and will lead a team focused on delivering exceptional hospitality
Lead and manage front office departments to ensure outstanding guest service and smooth day-to-day operations
Maintain highest levels of guest service and ensure consistency with Delano Brand Standards
Oversee scheduling, training, and performance management of the front office staff
Together with the Director of Rooms, collaborate with other departments to coordinate guest services and ensure efficient problem resolution process
Analyze front office metrics and support revenue management strategies
Monitor guest feedback and implement service improvement strategies
Ensure full compliance with health, safety, data protection and hotel policies and procedures
Drive team member engagement and team development through regular training and coaching
Mentor, coach and guide staff on working successfully in a team atmosphere
Ensure all necessary reports and forms are completed daily
Any other reasonable duties as assigned by the supervisor or manager
We recognize we are in the hospitality industry and that may require us to provide lateral service
We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service
Qualifications
Minimum 5 years in progressive front office positions, preferably in an upscale or luxury lifestyle brand hotel
Strong knowledge of hotel operations including Front Desk and Concierge and solid knowledge of front desk protocol and experience working with high profile guests
Strong knowledge of property management systems such as Opera, SynXis
Strong verbal and written communication skills in English
Must be able to stand or walk a minimum eight-hour shift
Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations
Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary
Working knowledge of labour laws, occupational safety and health, wage and hour issues, and labour relations
Additional language ability preferred
What's in it for you
The opportunity to launch a visionary hospitality brand in London and shape its culinary identity
Join a fast-growing international group focused on building a global hospitality brand
A creative, ambitious environment where innovation and excellence are encouraged
Be part of a passionate team building a strong portfolio of hospitality concepts
Strong development opportunities
At Delano London, innovation, excellence and guest-centricity are core. The culture is collaborative and inspiring, with values rooted in authenticity, sophistication and redefining luxury hospitality
Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor
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